SAP C-C4H51-2405 RELIABLE EXAM SIMULATOR, EXAM DUMPS C-C4H51-2405 FREE

SAP C-C4H51-2405 Reliable Exam Simulator, Exam Dumps C-C4H51-2405 Free

SAP C-C4H51-2405 Reliable Exam Simulator, Exam Dumps C-C4H51-2405 Free

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 3
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 7
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

  • A. Warranty
  • B. Text
  • C. Registered product
  • D. Maintenance plan
  • E. Product

Answer: C,D,E


NEW QUESTION # 34
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

  • A. Create territory hierarchy levels
  • B. Assign restriction rules
  • C. Remove the personal data from the business user
  • D. Assign employee to an organizational unit

Answer: B,D


NEW QUESTION # 35
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

  • A. External pricing
  • B. Products
  • C. Social media profiles
  • D. Accounts

Answer: D


NEW QUESTION # 36
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

  • A. Employee
  • B. Business role
  • C. Measurement and reading
  • D. Territories

Answer: B,D


NEW QUESTION # 37
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

  • A. Create a customer and assign an email address.
  • B. Set up an approval process.
  • C. Activate Live Activity Configuration.
  • D. Define a template.

Answer: A,D


NEW QUESTION # 38
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